Terms of service

These terms are an agreement between you and Axieo Technologies Inc. ("Axieo", "we"), a company based in Toronto, Ontario, Canada. They apply when you buy anything from us on axieo.ca or through our Stripe payment pages, or request a Free Mini Scan. By paying or subscribing, you accept them. If you buy for a business, you confirm that you may accept them for that business.

Some work, such as the AI System Audit, also has a signed service agreement or quote. Where that document and these terms disagree, the signed document applies.

• Axieo Guard (details): a Free Mini Scan, a Security Audit (Standard CA$750 or Advanced CA$1,500) with one re-test within 30 days, extra re-tests (CA$350, invoiced), and monthly care plans (Basic CA$199, Pro CA$399, Business CA$699 per month).
• AI System Audit (details): a fixed quote after a scoping call, with the re-test described in the quote.
• PlainChain: the course: a self-paced online course, sold as a one-time purchase.

Each service includes what its page or quote lists on the date you buy. Included items with a time limit, such as the re-test window, end when that limit passes. Monthly allowances in care plans, such as hours of fix advice, don't carry over to the next month.

Our audits and care plans are advisory. We test, report what we find and recommend how to fix it. You and your team decide what to change and make the changes. We never change your code, data or settings.

Security testing finds problems; it can't prove that none are left. We check what is in the agreed scope with the methods described in how we audit, but we can't promise that your app or system is free of every weakness, or that it will stay secure after it changes.

• You must own the app or system, or have the owner's permission to authorize testing. We start testing only after you sign our authorization form, and we test only the systems, dates and test types listed in it.
• Give us accurate information and the access the agreed scope needs. Our testing is read-only.
• Keep your own backups, and test our recommendations before you use them in production.
• Tell us promptly if anything in scope changes, such as a new address or a new owner.

If we can't start or finish because the authorization or access wasn't provided, we'll keep your booking open for 90 days from payment. After that, the service counts as delivered.

Services are priced in Canadian dollars and the PlainChain course in US dollars. Taxes are extra where they apply. Payments are processed by Stripe; we never see your full card number. A purchase is confirmed when Stripe accepts your payment.

We may change our prices at any time. A new price never affects something you've already paid for. For care plans, we'll email you at least 30 days before a new monthly price applies to you.

• Care plans renew automatically each month and are charged to your card on file until you cancel.
• There is no long-term contract.
• Cancel any time at axieo.ca/billing (our secure Stripe portal), or email info@axieo.ca. You can update your card or download invoices there too.
• A cancellation takes effect at the end of the current billing period. Your plan keeps working until then, and you won't be charged again.
• If a payment fails and isn't fixed after Stripe's retries, the plan ends.

All payments are final and non-refundable. This includes one-time audits, re-tests, the PlainChain course and care plan payments, including partly used months, unused hours of fix advice and unused re-tests. Cancelling a care plan stops future charges but doesn't refund past ones.

If something we deliver doesn't match what the service page or your quote described, email us within 30 days of delivery. We'll review it and complete or correct the work at no extra cost.

We keep your code, settings, findings and reports confidential and use them only to provide the service. An NDA is available on request. How we handle personal information is described in our privacy policy.

Once paid for, your report is yours to use and share inside your organization and with people who help you fix your app. Our tools, checklists, methods and course materials stay ours. The PlainChain course is licensed to the buyer for personal learning and may not be resold or shared publicly. The open-source PlainChain and tokensaver code keep their own open-source licences.

To the extent the law allows, our total liability for any claim related to a service is limited to the amount you paid us for that service in the 12 months before the claim (for a care plan, the plan payments in those 12 months). We aren't liable for indirect or consequential losses, such as lost profits, lost data or business interruption, or for losses caused by changes you make or by attacks on your systems by other people.

Nothing in these terms takes away rights you have under consumer protection law that can't be waived. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and the courts of Ontario decide any dispute. Before going to court, please email us so we can try to settle it.

We may update these terms. The version on this page when you pay applies to that purchase. For care plans, we'll email you at least 30 days before an important change applies, and you can cancel before it does.

Questions? Email info@axieo.ca.

Last updated: November 5, 2026.